League City's Citizen's Satisfaction Survey 2025

In the fall of 2025, League City worked with ETC Institute—a nationally recognized government research and survey company—to administer a community survey. The survey was conducted as part of League City’s effort to assess citizen satisfaction with the quality of services the City provides as well as the overall perception residents have of the community where they live. This is the fourth community survey the ETC Institute has administered for League City. The first was conducted in the fall of 2019.

View the entire results of the 2025 survey (PDF)


  • 94% indicated League City was an excellent or good place to raise children (compared to national average of 57%)
  • 92% indicated League City was an excellent or good place to live (compared to national average of 55%)
  • 90% indicated they feel very safe or safe overall (compared to national average of 57%)
  • Satisfaction ratings increased in 68 of 97 areas since the 2023 survey
  • Satisfaction with the overall quality of city services is 29% above the U.S. average
  • Satisfaction with the city’s customer service is 42% above the U.S. average

Satisfaction ratings for League City services rated above the U.S. average in 55 of the 56 areas assessed. Major categories of City services that had the highest levels of satisfaction were:

  • The quality of fire services (93%)
  • The quality of police services (90%)
  • The overall quality of trash and recycling services (88%)
  • The overall quality of parks and recreation programs and facilities (87%)
  • The overall quality of library services (82%)
  • The overall efforts to ensure the community is prepared for emergencies (82%)
  • Overall effectiveness of communications (82%)

The major categories of City services respondents think should receive the most emphasis over the next two years include:

  1. Traffic flow and congestion
  2. Maintenance of City streets, sidewalks, and utilities.
  3. Drainage and stormwater efforts

2023 League City Citizen Satisfaction Survey Report (PDF)

2021 League City Citizen Satisfaction Survey Report (PDF)

2019 League City Citizen Satisfaction Survey Report (PDF)


“Leading the Way" Award

In March of 2025, League City received the “Leading the Way” Award from the ETC Institute. The award was created to recognize local governments for outstanding achievement in the delivery of services to residents. This is the third time League City has received the award.

Recipients of the “Leading the Way Award” are ranked in the top 10% of all local governments in the United States for their overall performance in the three core areas assessed on ETC’s Direction Finder Survey. They include:

  • Satisfaction with the overall quality of services
  • Satisfaction with customer service provided by employees
  • Satisfaction with the value residents think they receive for local taxes and fees