Once Public Works receives a request, it is entered into a service request list and assigned to a staff member to field verify and prioritize the urgency of the repair.

Repairs associated with injury or immediate safety hazards are given the highest priority and are typically addressed within 7–14 days, sooner in most cases. Repairs categorized as low and medium priority are typically repaired within 90-days.

Repair times can be impacted by weather, work load, and/or funding availability.

Each private community’s infrastructure responsibility is different. While water and sanitary sewer lines are typically the City’s responsibility; storm sewer, streets, and sidewalks are often the HOA’s responsibility to repair.

Additionally, if the City’s infrastructure (manholes, gravity sewer, water lines, valve stacks, etc.) is not compromised, then the HOA is responsible for associated repairs. Often, soil conditions and tree roots adjacent to the area of concern are the cause of concrete failure in these circumstances.

These are known as “street trees” and are located within the City’s right-of-way (ROW) or utility easement. Many of these trees have matured to a size that can damage sidewalks, curbs, and concrete streets.

Once all options to shift a sidewalk out of harm’s way and still remain within the ROW have been exhausted, the City must either remove the tree or ask the property owner to provide an easement for the sidewalk to be rerouted around the tree, with a minimum 5 feet of clearance.